Shipping & Policies
Scrubs Direct prides itself on quality customer service. No order is too big or too small. We are happy to special order items with no additional charges.
We use USPS to provide the best possible service to our customer. Orders usually ship within 7-10 business days. We are unable to ship International orders at this time.
We will ship via USPS Parcel Post and USPS Priority based upon the items ordered. We can offer expedited shipping (Overnight, 2nd Day, etc.) upon request. Because of the nature of our products and the various sizes and weights, expedited shipping costs can vary greatly. If you are interested in expedited shipping, please contact our customer service department at (877) 521-2177.
Tax & Payments
Orders shipping to the state of New Mexico are subject to a 7.875% sales tax.
We accept the following forms of payment for your order:
Visa, MasterCard, Discover, American Express, and PayPal.
ALL PRICES ARE IN US DOLLARS – WE ACCEPT NO FOREIGN CURRENCY, CHECKS OR MONEY ORDERS
We offer a money back guarantee within 30 days with the following necessary exceptions:
Customer must pay for shipping on returns. No “postage due” returns will be accepted and no credits will be issued for shipping charges.
Items must be returned within 30 days from receipt of merchandise in the original packaging and original unused condition. Laundered items or items missing manufacturer tags cannot be returned. Please be sure the UPC tags are attached to the returned items. Once your return is received and inspected by the returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company; it may take an additional 2-10 business days after you credit is applied for it to post to your account.
Embroidered sales are final and cannot be returned or exchanged, NO EXCEPTIONS.
All returned items are subject to a 7% restocking fee.
If you’re not satisfied with some of the items you ordered, we want to make your return as easy as possible. Repackage the returns in the original shipping container if it’s still handy, and ship the items to:
8232 Menaul Blvd NE
Albuquerque, NM 87110
Please Note: In the case of a back-order, your credit card will be charged for the full amount of your original order including the back-ordered item, but you will benefit from FREE and automatic shipping of the back-ordered item when it has arrived in-stock.