Policies and Shipping Information

Scrubs Direct Policies and Shipping

Scrubs Direct prides itself on quality customer service. No order is too big or too small. We are happy to special order items with no additional charges.


Shipping Cost

We use USPS to provide the best possible service to our customer. Orders usually ship within 7-10 business days. We are unable to ship International orders at this time.

We will ship via USPS Parcel Post and USPS Priority based upon the items ordered. We can offer expedited shipping (Overnight, 2nd Day, etc.) upon request. Because of the nature of our products and the various sizes and weights, expedited shipping costs can vary greatly. If you are interested in expedited shipping, please contact our customer service department at (877) 521-2177.



Orders shipping to the state of New Mexico are subject to a 7.875% sales tax.


Payment Methods

We accept the following forms of payment for your order:
Visa, MasterCard, Discover, American Express, and PayPal.



Contact Information

Scrubs Direct
8232 Menaul Blvd NE
Albuquerque, NM 87110
Email: orders@scrubsdirect.net
Phone: (877) 521-2177


Return Policy

What are Scrubs Directs return policy?
Customer must pay for shipping on returns. No “postage due” returns will be accepted and no credits will be issued for shipping charges.

  • Items must be returned within 30 days from receipt of merchandise in the original packaging and original unused condition.
  • Laundered items or items missing manufacturer tags cannot be returned.
  • Please be sure the UPC tags are attached to the returned items.
  • Once your return is received and inspected by the returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.
  • Please note that depending on your credit card company; it may take an additional 2-10 business days after you credit is applied for it to post to your account.
  • Embroidered sales are final and cannot be returned or exchanged, NO EXCEPTIONS.
  • All returned items are subject to a 20% restocking fee.

If you’re not satisfied with some of the items you ordered, we want to make your return as easy as possible. Repackage the returns in the original shipping container if it’s still handy, and ship the items to:
Scrubs Direct
8232 Menaul Blvd NE
Albuquerque, NM 87110


Back-order Items

Please Note: In the case of a back-order, your credit card will be charged for the full amount of your original order including the back-ordered item, but you will benefit from FREE and automatic shipping of the back-ordered item when it has arrived.


Group Sales

Because your office uniform needs are as individual as the employees you are needing to dress, Scrubs Direct prefers to speak directly with you regarding group sales.

At Scrubs Direct we have trained professionals to help all groups no matter what size. We want to help even the smallest facility with its uniform needs. We offer every group friendly service, catalogs, convenient ways to order here in our store or by phone, you can also order on our website at www.scrubsdirect.net

Let us be your uniform supplier. We are confident you will be pleased with our service. Just contact us either by email at orders@scrubsdirect.net or by phone at 505-830-2499.

Not in the Albuquerque area? – NO PROBLEM – we can be reached toll free at 877-521-2177.

With our product knowledge and close supplier relationships we can make sure you find affordable scrubs that will last, and be available in the future for new additions. We are always working to make your group ordering experience better with a plan custom made for your facility.